Shipping & Payment Info

Name: Jevima Premium Floors-Harrisburg
Rating: 5.0 (20 reviews)

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Last Updated: July 17, 2026

Quick Summary (plain-language, not a substitute for the full policy below)

We ship anywhere in the continental U.S.; exact shipping cost is calculated at checkout, with extra charges for AK, HI, PR, the U.S. Virgin Islands, and hard-to-reach locations.
Orders under 10 cartons/cases carry a handling fee.
Most items are in stock; estimated processing + shipping is 15–20 days.
Deliveries are curbside via freight carrier — the driver will get your pallet off the truck to the curb using a lift gate, but carrying the material from there to your house is on you (or someone you arrange); the driver is not liable if you're injured while helping unload.
Someone 18+ must be present to sign for delivery, or a return-trip fee applies; orders not scheduled within 30 days are discarded with no refund.
Before you sign for delivery, inspect it and note any damage or shortage directly on the delivery receipt — a clean signature confirms nothing was wrong. Take photos and notify us within 12 hours.
3–5% breakage/damage is considered normal for this product category and is not itself grounds for a claim.
Your delivery address must be accessible by a semi truck — if you're on a dead-end street, cul-de-sac, or in a gated community, contact us before ordering so we can confirm we're able to deliver there.

Shipping Coverage & Rates

We ship most products to the continental United States. Shipping rate is calculated at checkout.

Additional charges apply for shipping to AK, HI, PR, and the U.S. Virgin Islands. Contact us to find out these charges, or if you'd like expedited shipping.

Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges are assessed after your order is processed, and you will be contacted to provide payment; we will ship your order shortly after we receive that payment.

Order Address & Accuracy

Orders will be shipped to the "Ship To" address provided at the time of order placement. You are responsible for ensuring the accuracy of the shipping address.

Processing & Delivery Timeline

Most products are in stock and ready to ship. Estimated order processing and shipping is 15–20 days. Please note all estimated delivery dates are not guaranteed; delays may arise out of our control.

Handling Fee for Small Orders

A handling fee will be added to orders of fewer than 10 cartons/cases.

Freight Delivery & Curbside Drop-Off

Most orders ship via freight carrier. The freight company may contact you to set up a delivery appointment. There is no guarantee on delivery date or time — all dates and times provided are estimates. Orders will normally include curbside delivery only.

Unloading Responsibility & Assumption of Risk

By placing an order, you acknowledge that a large truck may pull up in front of your house and use a lift gate to drop one or more pallets on the street at your curb. It is the driver's responsibility to unload the floor from the delivery vehicle. If you help or unload the order from the delivery vehicle, you do so at your own risk — LVTflooringStore.com and the delivery company are not responsible for any injuries you may receive while unloading. You can carry heavy cartons yourself, or arrange help, from the pallet(s) to where they need to go; the truck driver cannot help you. Pallets may hold 25–80+ cartons, and cartons may weigh as much as 25–80+ pounds each (normally no more than 50 pounds, with some exceptions).

Missed or Refused Delivery

If you are not present to accept delivery, additional charges will apply for a return trip. If we are unable to reach you by phone and/or email to schedule delivery, your order will be delivered during regular business days unless you've notified us to hold the order. Once shipped, the order will be delivered to the address on file; if no one is available to accept it, the order will be left at the address and is assumed to have been received as ordered and in good condition.

Someone over the age of 18 must be present to accept delivery and sign the delivery slip. If no one is available to sign, or delivery is refused, you will not be refunded for materials and delivery — instead, an additional fee will apply to rearrange delivery. If you are unable to schedule delivery within 30 days of placing your order, it will be discarded and no refunds will be issued.

Delivery Inspection & Damage Claims

Inspect your shipment before you sign for it. Any damage or shortage must be noted directly on the delivery receipt before you sign — once you sign a clean delivery receipt, it is treated as confirmation that your order arrived complete and undamaged. Take photos of any damage or shortage at the time of delivery so that LVTflooringStore.com can work with the manufacturer and/or freight company to get any unusable product replaced, and notify us within 12 hours with those photos and the details you noted on the delivery receipt.

Weather Precautions

Be prepared with a tarp in case of bad weather, and get the flooring materials under a roof as quickly as possible. Do not leave a delivery out in the rain — water-damaged flooring is not covered under warranty.

Expected Breakage Allowance

It is reasonable to expect anywhere from 3%–5% breakage or damage, depending on the product.

Delivery Access Restrictions

Your delivery address must be accessible by a semi truck. If you live on a dead-end street, cul-de-sac, or in a gated community, or otherwise have limited access, contact our customer service team prior to placing your order so we can verify whether we're able to deliver to your address.

Inside-garage delivery is available upon request — contact us for a quote.

Photography of Delivery Location

Jevima LLC and its shipping partners have the right to take a picture of the delivery location.

Payments

Orders will not be processed until full payment is received. Orders paid by credit card are processed after 24 hours or once payment posts. Orders paid by ACH/electronic check/check are processed once payment has cleared with the bank.

Contact

LVTflooringStore.com, operated by Jevima Premium Flooring

6130 Jonestown Rd Ste A, Harrisburg, PA 17112

Phone/Text: 717-478-8653 | Email: sales@LVTflooringStore.com

Questions? call or text 717-478-8653